These general terms and conditions lay down the contractual relations relating to the Tripperty Service, which is offered on the Website. Tripperty is a Service provided by Tripperty - La Poste, a French Société Anonyme (limited company) with a share capital of €3,800,000,000, which is registered on the Paris Companies Registry under number 356 000 000, whose head office is at 9, rue du Colonel Pierre Avia, Paris 75015, (referred to below as "La Poste").
This Service is offered to people who have lost or forgotten an object at one of our Partner's site, defined below, and who would like to retrive this item.
The terms and expressions beginning with a capital letter have the meaning that is given below, whether used in the singular or the plural.
Customer : means the person who has subscribed to the Tripperty Service under the terms and conditions laid down in the Contract.
General Terms and Conditions of Sale or GTCS : means this document. In the event of a contradiction between the GTCS and any other contractual document, the GTCS will take precedence.
Terms and Conditions of Shipping : means the specific terms and conditions that apply to the Shipping of the Item(s), which are set out in Appendix 2 to these GTCS.
Contract : means these General Terms and Conditions of Sale and their appendices, all of the forms completed by the Customer in connection with Service, and the Terms and Conditions of Shipping, which together form an indivisible whole.
Packaging : refers to the parcel in which the Partner places the Item(s) belonging to its Customer. This Packaging has a label with an Identifier.
Shipping : means the conveyance of the Item by the Carrier to the address chosen by the Customer when he or she subscribed to the Service.
Pick Up Point: means the place at the Airport where the Customer can retrieve the Item if he or she has chosen this option on the Website.
Subscription form : refers to the form that is available on the Website. The form enables the Customer to request the Retrieval of the Item. The Customer can also inform Tripperty if he or she does not wish to keep the Item.
Identifier : means the identification code shown on the Packaging, which is e-mailed to the Customer, and which must be used by the Customer when he or she opts to Retrieve the Item on the Website.
Item : means an Item that has been forgotten or left by the Customer at the site of a Partner, who, when asked by the Customer, later hands it to Tripperty for Retrieval. It is placed in Packaging labelled with the Identifier.
Partner : refers to the Tripperty Partner which Customer asks to Retrive his or her Item via the Tripperty Service. The list of partners is attached to these GTCS in Appendix 1.
Parties : means Tripperty and the Customer.
Retrieval: means the return to the Customer of the Item, in accordance with the Terms and Conditions of Dispatch, when the Customer has opted for the Item to be Dispatched, or to retrieve the Item at the Pick Up Point.
Tripperty Service or Service : refers to the Item Retrieving Service carried out by Tripperty as per the conditions and within the limits stipulated in the GTCS.
Website : means the Tripperty Service Website available at the following address : ooh.tripperty.com .or directly accessible from a Partner website.
Carrier : means the service provider that is chosen by Tripperty to carry out the Shipment of Items.
The Service enables the Customer, having lost or left an Item at the Partner’s site, to retrieve it by Shipment at the Customer’s cost to the address of his or her choice or by collecting it at the Pick Up Point. This Service is available for all Items except those that are excluded from the Service, which are defined in Clause 6.
The Customer may subscribe to the Tripperty Service via the Website, for which Tripperty ensures, within the framework of a best endeavour obligation, availability and accessibility 24/7.
By using the Tripperty Service, the Customer unconditionally accepts the terms and conditions of the Contract.
The applicable General Terms and Conditions of Sale are those in force on the day on which the Customer places his or her order on the Website.
The Customer is informed that if he or she decides not to use the Service after Tripperty has processed the Packaging, he or she will not be able to recover it in any event.
If the Customer wishes to recover an Item :
When the Subsciption to the Tripperty Service is proposed after a concordance service between lost and found Items, Tripperty will not be held responsaible for a bad concordance provided by the Partner.
In order to subscribe to the Service, the Customer must go to the Website and enter :
The Customer guarantees that the personal information is accurate, genuine and up-to-date. The Customer is informed that this information may not be changed once the subscription to the Service has been finalised. The Customer will have sole responsibility for the consequences if the personal information is inaccurate.
In order to subscribe to the Service, the Customer must imperatively have a valid bank card from one of the following issuers: MasterCard, Credit/Debit Card or American Express.
The Customer may also opt out of the Service and :
If the Customer chooses to abandon the Item to the Partner, by ticking the "I abandon my item" box on the Website, the Partner will be free to dispose of the Item as it sees fit: It may, for example, destroy it, give it away with a view to its being reused or upgraded, or sell it.
The Customer undertakes to refrain from subscribing to the Service, in accordance with the foregoing terms and conditions if, upon subscribing to the Service, the Customer finds that the Item is excluded from the Service, in accordance with Clause 6 "Excluded Items" of these GTCS.
If the Item is to be sent outside the European Union, the Customer is invited to check the customs restrictions of the country in which it is to be delivered and to describe the item and state its value on the form on the Website, in accordance with the Shipping Terms and Conditions
The Tripperty Service may not be used to send Items that are subject to customs restrictions nor may it be used if the information about the Item, entered by the Customer when he or she Subscribed to the Service, is such that Tripperty would not unsubscribed to the Service, is such that Tripperty would not be able to comply with the customs declarations rules. In the event the Item is shipped and returned to Tripperty after being refused entry by customs, the Customer may request, within three (3) months of Subscribing to the Service, to (i) ship the Item to France to a specified address and at his or her cost or (ii) to abandon the Item to Tripperty who will then become the owner of the Item with no obligation to reimburse the Customer for the Service. If the Customer remains silent over the above-mentioned time limit, the Item will be considered abandoned to the Partner.
The Customer must pay for the Service online via the Website upon subscribing to the Service
The Customer receives an e-mail confirmation of his or her subscription.
When the Customer has informed Tripperty that he or she wishes to retrieve the Item at the Pick Up Point, the Pick Up Point localization will be given to the Customer in the confirmation email.
The Customer must go to the Pick Up Point within a maximum of fourteen (14) calendar days after he or she has subscribed to the Service on the Website, taking the confirmation email, along with an identity document. The Pick Up Point will register the retrieve on his device when the Item is handed over.
The Item may also be retrieved by a person other than the Customer, if that person has a power of attorney signed by the Customer authorising the retrieval, which must be prepared using the form provided for this purpose on the Website. The Customer's identity document and that of the person bearing the power of attorney must also be presented at the Pick Up Point.
If the Customer perceives that he cannot go to the Pick Up point within the time limit, he has the possibility to ask for a shipping of his Confiscated item. He has to log on the website box.tripperty.com with his Identifier and to clic on ‘Redelivery my Item’. He will have to pay the shipping on the website.
After this time limit, the item will be deemed to have been abandoned and will become the property of Tripperty.
When the Customer has ordered the Item to be shipped to an address of his or her choosing, it is transferred from the Partner to the Carrier no more than seventy two (72) Business Hours after the Customer has subscribed to the Service on the Website. Confirmation of the shipment, including the Shipment tracking number, is sent to the Customer by E-mail, so that he or she can track the parcel's progress on the Carrier's website.
The Shipping is subject to the Terms and Conditions of Shipping which are included in Appendix 2. The Customer undertakes to take cognisance of these Terms and Conditions and states that he or she accepts them by subscribing to the Service.
By accepting these GTCS when subscribing to the Service, the Customer authorises Tripperty to start providing the Service, which, given the nature of the Service, cannot be postponed.
The Customer also expressly accepts that the Item will have been stored and retrieved before the expiry of the cooling off period, and therefore expressly waives their right to withdraw from the contract, in accordance with the provisions of article L.221-28 of the French Consumer Code (Code de la consommation).
The Customer is informed that he or she has no right to withdraw from the Service once the Item has been Shipped. The Customer does not have a right to withdraw from the contract with respect to the carriage of goods, in accordance with article L.221-28 of the French Consumer Code.
All Items registered on the Website can be picked up by the Customer.
The Shipping Service is available for all Items with similar dimensions to one of the packaging formats provided in Appendix 3, to the exclusion of jewellery, money and items that are prohibited by the Shipping Terms and Conditions. Furthermore, if the Item is to be shipped abroad or to the French Overseas Collectivities, items that may not be imported into or circulate inside the country of destination or the country of transit, where relevant, may not be carried by the Service.
The applicable prices are provided in Appendix 3.
When Customers subscribe to the Service online, the price of the Service must be paid immediately. Payments may be made by Visa, Mastercard , AMEX or Carte Bleue bank cards (secure payment and data encryption). The name of the card holder must be given.
The invoice will be sent by email to the Customer in the confirmation of subscription to the Service.
All services are subject to VAT at the rate in force on the date the invoice is issued.
In the event of a default or payment incident, Tripperty will not be required to perform the Service and there may be grounds to bring a prosecution or civil action against the Customer.
Customers must fulfil the following obligations :
Customers are advised to avoid including perishable substances or fragile or valuable objects.
Should a force majeure event occur, the Parties will not be held liable under the GTCS. Such events are defined in, and the consequences of such events for the performance of the Contract are governed by article 1218 of the French Civil Code (Code civil).
Tripperty’s responsibility under the Service begins when it takes possession of the Item from the Partner and ends when the Item has been delivered to the address provided by the Customer.
In the event of a lost or damaged Item, confirmed by the Carrier’s information system, and following an investigation by customer service or proof submitted by the Customer, Tripperty will pay compensation to the Customer on presentation of invoice. If Customer’s Subscription is a Shipment, the Compensation will not exceed €23/kg, no matter the value of the Item.
Tripperty will provide the resources required for the proper performance of the Service, and will make its best endeavours to ensure that it is provided continuously and that the quality is maintained under the conditions stipulated in the Contract.
Furthermore, Tripperty will not be held liable by the Customer in the event of :
Tripperty will not be held liable, in any event, for any indirect damage sustained by the Customer when using the Service, i.e. damage that does not result directly from a failure by Tripperty to perform its obligations under the Contract, nor will it be responsible for any non-material damage such as loss of profits, loss of contracts, missed opportunities or damage to reputation.
Actions for damages relating to the Shipping of an Item must be brought within a period of:
The Contract is subject to French law.
The Customer may make a claim related to the Service in several ways :
All claims relating to the Shipping of an Item must be made within the limitation period stipulated in clause 10.
Compensation will only be paid if the Customer provides evidence, by all means available to him or her, of the reality of the damage sustained (notes, invoices etc.). When a claim is filed, an acknowledgement of receipt will be issued, which will be proof of the date of the claim. Tripperty undertakes to respond to the claim :
After informing the Customer of its intention, Tripperty may, where appropriate, carry out a thorough investigation, if it considers it to be necessary. In such a case the above mentioned time limits within which the claim should be dealt with are suspended.
If the Customer wishes his or her case to be re-examined when the initial claim has been dealt with, he or she may lodge an appeal, under the same conditions as the initial claim, or through a consumers' association. The case will be heard by the bodies set up by Tripperty to hear appeals.
Finally, the Customer has the possibility, if he or she is not satisfied by the response of the La Poste appeal body or if he or she has not received a response two months after the claim was filed, to refer the matter to the Mediator of Le Groupe La Poste, who is competent to deal with all disputes concerning the Service. The mediation procedure is conducted free of charge.
The Customer may refer the matter to the Mediator of Le Groupe La Poste either directly or through an intermediary (consumers' association, lawyer, elected representative, another mediator, etc.).
Within a period of two months from the date on which the referral is registered at the Mediator's offices, the Mediator issues a reasoned opinion, which the Parties will treat as a recommendation. This time limit may be extended if the documents filed are inadequate so that supplementary investigations are necessary.
The referral must be sent to the following address:
Médiateur du Groupe LA POSTE
44 bd de Vaugirard
75575 Paris cedex 15
Tripperty is the holder or is authorised to exploit all of the intellectual property rights relating to the Service. No provision of the Contract may be interpreted to mean that it transfers an intellectual property right to the Customer. The Customer is not authorised to use Tripperty 's trademark or trademarks.
The Contract may not be assigned by the Customer without Tripperty 's prior, written consent.
The computerised records, which are held in Tripperty 's IT systems with reasonable security measures, will be deemed to constitute proof of communications and exchanges between the Parties in connection with the Contract. These computerised records will be authentic until proof is provided to the contrary. The Customer acknowledges that the computerised records may be relied upon against him or her in the event of a complaint or dispute in connection with the Contract
The Customer’s data are subject to processing overseen by Tripperty – La Poste, 58 avenue des Caniers – ZI Les Paluds - 13400 AUBAGNE, in accordance with the personal data protection regulations in force.
The data will be used in the provision of the Service and customer relations management, and are necessary to carry out the employment contract.
The Customer’s data will be kept during the completion of the Service and will be preserved five (5) years following the date the Service completion.
The personal data collected are mandatory. Failing that, the service cannot be provided.
Data have been collected from the Customer or the Partner.
They are used by our internal services, and are sent to external service providers it may employ to provide the Service and manage customer relations.
In line with the regulation applicable to the protection of personal data, the Customer has a right to access, correct, oppose, limit the processing of, and transfer his or her data where possible and to have the data deleted
The Customer may provide instructions on the handling this data after his or her death.
You have the right at any time to withdraw your consent to the use of your personal data.
These rights may be exercised via the following address:
The Customer must specify his or her surname, first name and postal address and attach a two-sided copy of their ID to the request.
According to the policy on data protection of La Poste, the Customer can contact the data protection officer : Madame la Déléguée à la Protection des Données, CP C703, 9 rue du Colonel Pierre Avia 75015 PARIS.
If that Customer takes issue with the management of his or her personal data, he or she may submit a claim to the French Data Protection Authority (CNIL).
La Poste processes the Deposited Items that are entrusted to it for dispatch on condition that they comply with these Terms and Conditions for the Dispatch of Deposited Items. If they do not comply, La Poste reserves the right to refuse or suspend the Dispatch. When La Poste suspends the Dispatch for this reason, it informs the Customer of this fact, informing him or her of the place and the time limits within which the Deposited Item will be made available. After the time limit has expired, or if the Customer chooses not to retrieve the Deposited Item, La Poste will be free to dispose of it as it thinks fit. If it is not possible to notify the Customer, La Poste processes the Deposited Item in accordance with conditions laid down in clause 6 relating to Items that cannot be delivered. The related costs will be borne by the Customer. If La Poste did not know that the Item in question was not compliant when the Customer subscribed to the Service, the fact that the non-compliant Item has been processed will not discharge the Customer of his or her liability.
Dispatched Items are subject to the security checks that apply to air transport, which may involve opening the parcel. The checks will be carried out, in any event, in accordance with the laws and regulations applicable in this field, and within the strict limits of what is necessary for the application of those laws and regulations, in the presence of a representative from La Poste. At each site concerned a procedure, of which details are provided in an appended document, will be followed.
The Deposited Items are delivered through the letterbox at the address given by the Customer.
La Poste does not return to the Customer Items that were delivered at the address given, when the addressee did not take possession of them. If it is not possible to deliver the Item through the letterbox, La Poste may take the initiative to deliver the Item to any person who is present at the address. It may also deliver the Item to a caretaker or concierge who agrees to take delivery. La Poste reserves the right to make several attempts to deliver the Item at the address notified by the Customer. When the Item cannot be delivered for reasons other than those mentioned in clause 6, the postman or woman leaves a notice of attempted delivery. The Item is held at the place mentioned on the notice of the attempted delivery and should be collected in accordance with the conditions stipulated in clause 5. With respect to Items to be delivered abroad, the Item is made available for collection in accordance with the procedures of the foreign partner. The usual lead time for delivery in Metropolitan France, Monaco and Andorra is 2 to 3 days.
Items are delivered in accordance with the rules that apply in the country of destination, through the letterbox, at the address given by the Customer or using any other delivery method used by foreign partners. With respect to deliveries abroad, the digitised signature recorded when the Item is delivered, and reproductions of that signature, are proof that the Deposited Item has been delivered, and the Parties acknowledge that this signature has a legal value which is identical to that of a traditional signature on paper. Neither La Poste nor the foreign partner will be involved in checking the contents of the parcel, if this occurs. The usual lead time for delivery is 3 to 10 days, depending upon the destination.
In exceptional circumstances, particularly when access to the addressee's letterbox is very difficult or when the delivery would be dangerous for the postman or woman, La Poste will, where appropriate, be discharged of its obligation to deliver the Item within a certain time limit, and reserves the right to change the delivery method. In this case, La Poste will inform the addressee, by all means, that it is impossible to deliver the Item. The Deposited Item is then held and can be retrieved by the addressee in accordance with the conditions laid down in clause 5.
When a Deposited Item is to be retrieved at the place mentioned on the notice of attempted delivery, the addressee, or their representative who must hold a valid power of attorney prepared by the addressee authorising the representative to retrieve mail addressed to the addressee, must present the notice of attempted delivery and an official identity document. Failing this, the representative must present an official identity document in his or her own name, an official identity document in the name of the addressee and the notice of attempted delivery, which constitutes a one-off power of attorney completed and signed by the addressee. Duties and taxes may be payable when the Deposited Item is delivered, particularly if the Item is subject to customs clearance fees or customs duties. The Deposited Items are retained at the place mentioned on the notice of attempted delivery for a period of 15 calendar days, from the day following the day on which the notice of attempted delivery was issued. On the expiry of this time limit, La Poste will return the undelivered Items in accordance with the conditions laid down in clause 6.
La Poste's commitment to deliver the Deposited Items that are entrusted to it for delivery does not apply to :
If La Poste is not able to reach the addressee for one of these reasons, La Poste will contact the Customer in order to find out whether he or she wishes to relinquish the Deposited Item definitively, to the benefit of La Poste, without any reimbursement for the Service, or to agree on arrangements for another delivery. The costs of carrying the Item if the Customer chooses to have a second delivery will be borne by the Customer at the prices set by La Poste, which can be seen at https://boutique.laposte.fr/affranchissement-a-domicile/colissimo-en-ligne/tarifs.
The Customer must give the addressee's correct, precise and complete address. A complete address means an address including, in the following order :
If the postal service is to fulfil the obligation to deliver the Deposited Item there must be a letterbox at the addressee's home or premises, located at the entrance to the property and adjacent to the public highway, which ensures the safety of the mail and speed of delivery, with full regard for the regulations in force, except when a caretaker or concierge takes delivery of the mail. In residential buildings, the mail is delivered in letterboxes installed at the entrance or in a space at an accessible level, which can be accessed freely by the postman or woman. In accordance with article R. 111-14-1 of the French Building and Housing Code (Code de la construction et de l’habitation), residential buildings for which planning permission was sought after 12 July 1979 must have a standardised letterbox which can be accessed by the postman or woman (French standards NF D-404 and NF D-405). If there is no letterbox, or if the letterbox is not accessible or, in the case of a residential building, if there is no name or number on the letterbox, by which it would be possible to connect the Dispatched Item with a letterbox, La Poste will be discharged of its obligation to deliver the Item at the address given by the Customer. In such case, La Poste will make every effort to inform the addressee, by all means, that it is impossible to deliver the Item and will deal with it in accordance with the conditions laid down in clause 6 of this Appendix.
If the Customer subscribes to the Service in order to send a prohibited Item, no compensation will be paid and he or she may be held liable.
Items to be sent abroad and to the Overseas Collectivities (COM) are governed by the Acts of the Universal Postal Union. Apart from the Items covered by the restrictions listed in clause 9.1, Items that may not be imported into or circulate inside the country of destination are also excluded from the Service . The Customer must obtain the necessary information from the Customs authority. An indicative list of Items that may not be imported into or circulate inside certain countries is also available when the Customer subscribes to the Service on the Website. Other content may also be prohibited by foreign partners in the various destination countries. The Customer undertakes to comply strictly with these prohibitions and with the rules laid down by the Universal Postal Union (UPU).
The Customer must make the necessary customs declarations. He or she is responsible for the information he or she provides when subscribing to the Service on the Website, which is subsequently recorded in his or her name by La Poste on the documents to be submitted to the Customs authorities. All of the customs declaration fields on the form available on the Website must be completed by the Customer in full. La Poste will not be held liable in the event of any omission and/or error in the information entered by the Customer . The Customer is required to pay any costs that may be borne by La Poste if the declaration made is dishonest or inaccurate, and any costs incurred by the addressee, if this person does not pay them. The Customer undertakes to inform the addressee that, when the Item is delivered, La Poste or the postal service in the country of destination may ask for customs clearance fees, customs duties and local taxes to be paid. It is up to the addressee to pay the customs clearance fees, customs duties and local taxes in the country of destination. The Deposited Item is only delivered to the addressee after this person has paid the fees, duties and taxes. When a Deposited Item that cannot be delivered is returned to the Customer, under the conditions laid down in clause 6, La Poste reserves the right to pursue payment of the customs clearance fees, customs duties and local taxes that remain due from the Customer. The Customer will have sole liability for the consequences, particularly financial and criminal consequences, that result from declarations or documents that are not provided, provided late, that contain errors, or that are incomplete or inappropriate. Any false or inaccurate declaration may lead to delays in the delivery of the Deposited Item.
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